MewTown Privacy Policy – Data Protection & User Security

1. Introduction

MewTown is an online gambling platform offering a wide range of gaming experiences including live casino, sports betting, game lobby, and bingo. We care about the privacy of every member who registers and uses our platform.

This Privacy Policy describes the types of information we collect, how it is used, who it may be shared with, and the rights you hold as a MewTown user. By using this website, you agree to the terms stated here.

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2. Information We Collect

During registration and use of the MewTown platform, we may collect the following information:

• Identity Information: Full name, date of birth, identity card or passport number, and facial image for KYC verification purposes.
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Payment method details, deposit and withdrawal transaction records, and your account's financial activity history.
• Gaming Activity Data: Game records, bets placed, wins, and play time for analysis and responsible gambling purposes.
• Technical Data: IP address, browser type, device operating system, and cookie data that help us improve your user experience.
• Communications: Information you provide when contacting our customer support team.

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3. How We Use Your Information

The information collected is used for legitimate and transparent purposes, including:

• Verifying your identity and processing account registration.
• Securely processing deposit, withdrawal, and other financial transactions.
• Providing efficient and responsive customer support.
• Sending promotional information and exclusive offers, subject to your preferences.
• Fulfilling legal obligations and regulatory compliance requirements, including anti-money laundering (AML) requirements.
• Analyzing usage patterns to improve the platform, game features, and overall user experience.
• Identifying and preventing fraud, account misuse, and suspicious activity.
• Supporting the Responsible Gambling us by monitoring your playing habits and offering self-limit tools.

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4. Information Sharing

MewTown does not sell or transfer your personal data to external parties for marketing purposes. However, in certain limited situations, we may share information with:

• Trusted Service Providers: Third parties that assist us in operating the platform, such as payment processors, cloud service providers, and analytics companies, all of whom are bound by strict confidentiality agreements.
• Regulatory & Enforcement Body: When required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Protection of Our Rights: In cases of fraud, legal disputes, or serious security threats, we reserve the right to disclose relevant information to protect the platform and other users.

In all of the above situations, we will only disclose the minimum information necessary and ensure that the receiving party is bound by equivalent confidentiality obligations.

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5. Use of Cookies

MewTown uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies allow us to recognize you on subsequent visits, save your settings preferences, and analyze how users interact with our website.

There are several types of cookies we use:

• Essential Cookies: Required for core platform functions, such as login authentication and session security.
• Analytics Cookies: Helping us understand how users navigate the site so we can improve content and layout.
• Functional Cookies: Saving your preferences such as language and display settings for your convenience.
• Marketing Cookies: Used to display ads and promotions relevant to your interests, with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

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6. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Data encryption in transit using the latest TLS/SSL protocols.
• Role-based access control — only authorized personnel can access sensitive data.
• Regular security audits and penetration testing by independent experts.
• Real-time anomaly detection and suspicious activity monitoring.
• A clear incident response procedure in the event of any data breach.

While we make every effort to protect your data, no security system can be guaranteed 100% safe. We encourage you to use a strong, unique password and enable two-factor authentication (2FA) on your mewtown account.

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7. Data Retention Period

MewTown retains your personal information for as long as your account is active or as needed to provide our services. Once an account is closed, we may retain certain records for a period required by law, typically between 5 to 7 years, to meet audit requirements, dispute resolution, and regulatory obligations.

When data is no longer needed, it will be securely deleted or anonymised in accordance with our data disposal procedures.

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8. Your Rights as a User

As a MewTown user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To submit any request related to the rights above, please contact our support team through the available channels on the platform.

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9. Child Protection

The MewTown platform is exclusively for users aged 18 years and above. We do not intentionally collect or process personal information from individuals under the age of 18. If we discover that a child's information has been collected without valid consent, we will take immediate steps to delete it.

Parents and guardians are encouraged to monitor their children's online activity and to contact us if they have any concerns.

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10. Changes to This Privacy Policy

MewTown reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to users via their registered email or a prominent notification on our website.

We encourage you to review this page periodically to stay informed about how we handle your personal information. The date of the last update will always be displayed at the top of this page.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our Data Protection team is ready to assist you. You can reach us via:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
• Help Center: Visit the FAQ us for answers to frequently asked questions.

We commit to responding to every enquiry within 48 working hours.

Related Links

• Terms and Conditions
• Responsible Gambling
• Frequently Asked Questions (FAQ)
• About Us